Terms of Service
1. General provisions
The present general terms and conditions (hereinafter referred to as "GTC") apply to the provision of rooms and / or seminar and banquet facilities as well as to all other related services and deliveries by Laudinella AG (hereinafter referred to as hotel) to customers. All of the hotel's offers are based on the following terms and conditions.
They form an integral part of every contract between the hotel and a customer. If these terms and conditions contradict any contractual conditions of a customer, these terms and conditions take precedence.
1.2. Conclusion of contract
Following the reservation by the customer, the hotel receives a written reservation confirmation in duplicate. The contract between the parties is only concluded when the signed reservation confirmation is returned to the hotel.
In the case of guests who come to the hotel spontaneously or who extend their stay on site, the contract is concluded orally.
1.3. Services, payments and prices
The hotel undertakes to provide the services ordered by the customer and promised in writing by the hotel or to provide an adequate replacement.
All prices are in Swiss Francs (CHF) and include the statutory value added tax (VAT). The hotel expressly reserves the right to change prices prior to the conclusion of the contract.
The hotel is entitled, at its own discretion, to request a reasonable down payment. The amount of the deposit and the payment dates are agreed in writing in the contract. If the customer does not meet his obligation to pay a deposit in due time, the hotel is entitled to withdraw from the contract after setting a reasonable grace period. The customer is liable to the hotel for any resulting damage.
Unless a deposit is required by the hotel, the entire invoice amount must be paid by the customer by credit card, debit card or in cash at the latest upon departure. If payment by invoice is agreed, the entire invoice amount is due within 10 days of the invoice date.
The customer is liable to the hotel for all damage and loss or other damage caused by himself, his family members, his employees and his event participants.
The hotel rejects any liability for theft and / or damage to items brought in by the customer by event participants or by third parties associated with the customer. The insurance of luggage, exhibits and other items brought in by the customer or event participants is the responsibility of the customer. The hotel can at any time, at its own discretion, request evidence of adequate insurance from the customer.
1.5. Resignation of Laudinella AG
If the service to be contractually provided by the hotel is made significantly more difficult or impossible in whole or in part due to force majeure or other circumstances for which the hotel is not responsible, the hotel will inform the customer immediately. The hotel can withdraw in whole or in part to the extent of the part of the contract that has not yet been fulfilled. This without compensation.
The hotel is also entitled to withdraw from the contract without compensation if there is a justified reason to assume that an event could endanger the smooth business operations, the safety or the reputation of the hotel in public. Any claims for damages by the hotel against the customer are expressly reserved.
2. Hotel room
2.1. Arrival / departure times
The hotel room is available from 3 p.m. on the day of arrival and must be vacated by 10:30 a.m. on the day of departure.
2.2. Impossible arrival
If the customer is unable to arrive or is unable to arrive on time as a result of force majeure (floods, avalanches, earthquakes, etc.), he is not obliged to pay the agreed fee for the days missed. The customer must prove to the hotel that it is impossible to arrive. The obligation to pay comes back to life at the moment of arrival.
2.3. Room contingents
The hotel will receive a list of participants from the customer no later than 21 days prior to arrival with the following information: first and last name of all guests, arrival time, payment terms of the guests.
After the deadline set by the hotel, the rooms still available in the respective allotment will be released for sale again.
2.4. Cancellation conditions
• From December 26th - 10.01. Cancellation 21 days before arrival free of charge
• From 22.12. - 31.03. (except December 26th - January 10th)
- For direct bookers: Cancellation 7 days before arrival free of charge
- For bookings via online platforms: Cancellation 14 days before arrival free of charge
• From April 1st - 21.12. Cancellation 7 days before arrival free of charge
In the event of later cancellations, 100% of the agreed price will be due. In addition, services that have been provided by the hotel in advance must be paid for in full.
Non-cancelable rates require a 100% prepayment when the reservation is made. No cancellation or changes are possible afterwards.
The resale of rooms is only possible in consultation with the hotel.
The hotel reserves the right to contractually stipulate individual cancellation conditions.
3. Banquets / seminars / events
3.1. Use of space and permits
Unless otherwise agreed, the premises are available from 8 a.m. and must be completely vacated on the last evening.
The hotel reserves the right to make room changes. The hotel will take into account the size of the group. A subletting or re-letting of rooms or areas by the customer requires the prior written approval of the hotel.
Unless the individual contract provides otherwise, the organizer must obtain any necessary permits himself and on his own account.
Copyright compensation in connection with music performances must be registered with SUISA and paid for by the organizer himself.
3.2. Number of participants
The organizer will notify the hotel of the final minimum number of participants
• 48 hours in advance for banquets
• 3 days for seminars.
If the actual number of people is smaller, the specified number is used as the basis for calculation; if the actual number of people is higher, the hotel does not guarantee that all guests will be taken into account and the actual costs will be invoiced.
3.3. Setup / program sequence
The desired room furnishings / seating and the exact program schedule must be announced to the hotel 1 week before the event.
3.4. Information material / printed matter
The attachment of information material outside the rented room must be discussed with the hotel. The use of logos / images of the hotel in any form by the organizer always requires the prior written approval of the hotel.
The final selection of the menus, coffee breaks and wines must be announced to the hotel 14 days before the event. Unless otherwise agreed, the organizer is obliged to obtain all food and drinks from the hotel.
A tap fee of CHF 25.00 will be charged for drinks bottles brought with you.
Impeccable quality of the food can only be guaranteed if the agreed times are adhered to, or at least the organizer
Informed about changes 1 hour in advance.
3.6. Night surcharge
From midnight onwards, CHF 200.00 will be charged for each hour or part thereof.
Unless otherwise agreed, 50% of the offered amount are due 14 days before the event as a deposit.
3.8. Cancellation conditions
The cancellation is free of charge up to 14 days before the event.
In the event of later cancellations, 100% of the agreed price will be due. Services provided in advance by the hotel must be paid for in any case.
All orders are confirmed as such when you receive our confirmation email.
4.2. Services and price
Orders are processed upon receipt. Desired delivery times are taken into account whenever possible, but cannot be guaranteed.
The prices include VAT. The published prices are binding and are confirmed accordingly. Price changes may arise in the case of special requests. Delivery costs are charged to the total invoice according to published prices.
A reimbursement of paid but not used services is only owed in the case of gross negligence.
Delays in delivery do not entitle the customer to cancel the binding order.
Cancellations and changes can only be accepted by telephone, immediately after confirmation. If the order is canceled later, the production costs can be charged.
4.4. Terms of payment
All invoices are to be paid in cash upon delivery. Invoicing is not possible.
The driver is liable for damage, gross soiling or loss of all or part of the delivery. Claims in this regard must be communicated directly to the driver upon handover. Thereafter, the delivery is considered complete and no claims for damages can be made. The Hotel Laudinella is not liable for late or missing deliveries.
4.6. Sale of alcoholic beverages to young people
According to cantonal legislation, the sale of alcohol to young people is subject to various restrictions. Under www.laudinella.ch/delivery-shop In general, no alcohol is sold to young people under the age of 18. By stating that the customer is over 18 years old, he confirms this bindingly, so that this regulation and the statutory provisions can be complied with.
5.1. Sign up
Registration is possible up to the specified registration deadline and registration is binding. Later registrations can be accepted, provided that there are still free course places available.
5.2. signing off
Cancellation without any costs is possible up to the date of the registration deadline. For cancellations made at a later point in time, 100% will be offset against the course fees.
The course fees are to be paid up to 10 days after the registration deadline for 100% or a credit card must be deposited as a guarantee.
5.4. Course implementation
The definitive implementation of the course will be confirmed in writing no later than 5 days after the registration deadline.
6. Applicable law / place of jurisdiction
Only Swiss law is applicable to the contract and the place of jurisdiction is St. Moritz. Should individual provisions of these terms and conditions be ineffective, this does not affect the validity of the remaining provisions.
St. Moritz, August 2020